Refund policy

MAJOR TECH: Returns & Warranty Policy

 

 

1.    General

1.1  This Major Tech Returns and warranty policy (“Policy”) applies to all products purchased directly from Major Tech, forms part of  Major Tech’s Terms and Conditions and is hereby incorporated into and forms part of Major Tech’s agreement with you (“Customer”).

1.2  All products sold by Major Tech, generally, carry Major Tech’s warranties (as appropriate).

1.3  Major Tech has no objection to exchanging or refunding goods where it is legally required to do so under the provisions of the Consumer Protection Act, Electronic Communications and Transactions Act or other acts.

1.4  It is obligatory for Customers to, within 30 (thirty) days of having received a product that qualifies for an extended product warranty, register such product online at www.major-tech.com.

 

2.   Requirement and Procedures

2.1  Unwanted products

2.1.1  If a Customer wishes to return a product, bought in-store or on-line from Major Tech, it is required to, within 10 (ten) days of receiving such product, advise Major Tech at – web@major-tech.com -of its decision and return such product to Major Tech.

2.1.2  The products so purchased must be unopened, not used, in the original packaging and proof of purchase must be provided.

2.1.3  The  Customer will be responsible for the costs to return the goods to Major Tech. 

2.1.4 The Customer will, once the goods have been received and Major Tech has confirmed that such returned goods comply with this Policy, be refunded for the purchase price in full by way of electronic bank transfer.

 

2.2  Products incorrectly supplied

2.2.1 If the product supplied by Major Tech is not as per the Customer’s order, the Customer may elect to return such product, subject to the following conditions:

2.2.1.1 The Customer must bring the fact that the incorrect was supplied to Major Tech’s attention within 10 (ten) days of a customer receiving such product;

2.2.1.2 The product purchased is unopened, has not been used and is in the original packaging; and

2.2.1.3  Proof of purchase is provided.

 

2.2.2  If a Customer elects to return such product, Major Tech will collect such product from the Customer and, at the Customer’s election either refund the Customer for the full purchase amount by way of an electronic bank transfer, alternatively deliver the correct product to the Customer at Major Tech’s cost.

 

2.3  Product return due to product fault

2.3.1 Consumers are entitled to return goods which are defective or of substandard quality within a period of 6 months from date of purchasing the product, subject the below conditions.

2.3.2 Where a product becomes defective, a Customer must inform Major Tech of the fact within 30 days of such product becoming defective, failing which Major Tech reserves the right to reject the claim.

2.3.3 A Customer will be required to provide proof of the purchase.

2.3.4 Customers will not be entitled to return defective goods where the defectiveness of such goods is the result of damaged caused to the product due to:

-          incorrect application or use of such product;

-          abuse or negligent use of such product;

-          electrical surges or sea air corrosion;

-          unauthorised alterations to the product; or

-          failure to adequately maintain and take care of a product;

2.3.5     Upon being advised of the above by a Customer, Major Tech will, at its own costs, arrange for such goods to be collected, returned and inspected. If the product is found to be defective or of substandard quality, Major Tech will, at the Customers’ election, have the product repaired (if practically possible), exchanged with the same product (if a replacement product is in stock) alternatively refund the Customer for the purchase amount by way of electronic bank transfer.

 

 

3. MAJOR TECH PRODUCT WARRANTIES

3.1 Standard Product Warranty (“SPW”)

3.1.1  All Major Tech products, other than batteries, carry a 6 (six) month SPW from date or purchase or delivery, whichever is the latest.

3.1.2 The SPW will not apply to instances where a product was damaged or is malfunctioning as a result of:

-          incorrect application or use of such product;

-          abuse or negligent use of such product;

-          normal wear and tear;

-          electrical surges or sea air corrosion;

-          unauthorised alterations to the product;

-          leaking batteries; or

-          failure to adequately maintain and take care of a product.

 

3.1.3     Customers are entitled to return damaged or malfunctioning goods, provided that Major Tech is informed of the claim prior to the expiry of the SPW and the Customer providing proof of purchase.

3.1.4     Upon being advised of the above by a Customer, Major Tech will, at its own costs, arrange for such product to be collected and returned, whereafter it will inspect the product. If the product is found to be defective, Major Tech will, at the Customer’s election have the product repaired (if practically possible), exchanged with the same product (if a replacement product is in stock) alternatively refund the Customer for the purchase amount by way of electronic bank transfer.

 

3.2  Extended Warranties

3.2.1 Test Instruments

3.2.1.1 Major Tech warrants its test instruments to be free from defects in materials or workmanship under normal use and service for a period of two (2) years from the date of delivery of such product to a consumer.

3.2.1.2 This warranty (“TIW”) is granted exclusively to the original purchaser,  is not transferable and requires Product Registration, details of which appear in the Terms and Conditions.

3.2.1.3 This TIW shall apply only to instances where the online Product Registration has been completed on either www.major-tech.com  (South Africa) or www.majortech.com.au (Australia), depending on which country the product was purchased.

3.2.1.4 This TIW shall not apply to instances where the product was damaged or is malfunctioning as a result of:

-          incorrect application or use of such product;

-          abuse or negligent use of such product;

-          electrical surges or sea air corrosion;

-          unauthorised alterations to the product;

-          normal wear and tear;

-          leaking batteries; or

-          failure to adequately maintain and take care of a product.

 

3.2.2   Extended product warranties (“EPW”)

3.2.2.1 Apart from the SPW and TIW, an EPW will apply to the below products:

3.2.3  Where a product carries an EPW and is returned under the EPW, Customers may return such goods to Major Tech for evaluation subject to the below conditions.

3.2.4  Where a product becomes defective, a Customer must inform Major Tech of this fact within 30 days of such product becoming defective, failing which Major Tech reserves the right to reject the claim.

3.2.5  A Customer will be required to provide proof of the purchase.

3.2.6 Customers will not be entitled to return defective goods in terms of the EPW where the defectiveness of such goods is the result of damaged caused to the product due to:

-          incorrect application or use of such product;

-          abuse or negligent use of such product;

-          electrical surges or sea air corrosion;

-          normal wear and tear;

-          unauthorised alterations to the product; or

-          failure to adequately maintain and take care of a product.

3.2.7     Upon being advised of the claim under the EPW by a consumer, Major Tech will, at its own costs, arrange for such goods to be collected, returned and inspected. If the product is found to be defective, Major Tech will, at the Customer’s election, have the product repaired (if practically possible), exchanged with the same product (if a replacement product is in stock) alternatively refund the Customer for the purchase amount by way of electronic bank transfer.

 

4.                PRODUCT TESTING PRIOR TO PRODUCT RETURN CLAIM

4.1              Prior to contacting Major Tech regarding a product return claim, please take the following control measures:

 

4.1.1  Check if batteries are installed correctly.

4.1.2  Check battery condition to ensure batteries are sufficiently charged. Either replace disposable batteries or ensure rechargeable batteries are charged where applicable.

4.1.3  Ensure that the test leads of test instruments are inserted in the correct terminals and are fully inserted with no damage to test leads.

 

Products Returns Address:

Address: T9 Industrial Village, Sam Green Road,

Tunney Ext 9, Elandsfontein, Johannesburg, 1779

Email: sales@major-tech.com

Phone: +27 (11) 872 5500

 

CBI Returns Policy:

CBI-electric: low voltage
COMMERCIAL TRADING POLICIES
Document No: CBI-SA-SA-DPO-2015005-00-E Description: Return Goods Authority
Revision: E Page 1 of 3
Prepared by: J Viljoen Approved by: C Osborne (Approval signed on Register)
Issued by: Sales Issue Date: 03/08/2018
This electronic document is valid on 2021/06/14 when printed (Non-controlled when printed)
Copyright © 2018 by Circuit Breaker Industries (Pty) Ltd trading as CBI-electric: low voltage
All rights reserved. No part of this document may be reproduced, translated, stored in a retrieval system, or transmitted, in any form or 
by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the owner.
1. SCOPE
To clearly define the steps as well as the conditions where handling charges are 
applicable, should a customer want to return goods after they have been invoiced.
2. RESPONSIBILITY
The National Sales Manager will evaluate the completed QAF 709 documentation to 
determine if goods will be accepted back or the handling charge will be applicable.
3. Credit Approvals (Return Goods Authority – RGA)
It is extremely important to clearly define and manage the RGA process as this 
ultimately results in products being returned to CBI and the respective customers being 
credited.
The following process governs the return of products:
Step 1: Customer to raise a return request and fax / email to respective CBI 
representative.
Step 2: The respective CBI representative must complete form QAF709 (Pre 
request for goods return) and attached the following documents:
• Copy of original order
• Copy of invoice
• Copy of customer request
• Reason code for return as per table 4, this is extremely important as 
these codes determine whether or not a handling fee will be charged.
Table 1: RGA Reason Codes
REASON 
CODE DESCRIPTION HANDLING 
FEE
CUSTOMER 
PROFILE
1 INCORRECTLY ORDERED BY CUSTOMER 10% ALL
2 WRONG PRICING BY CBI 0% ALL
3 ORDER DUPLICATED BY CUSTOMER 10% ALL
4 ORDER CANCELLED BY CUSTOMER 10% ALL
6 CHANGE OF SPECIFICATION 10% ALL
7 INCORRECTLY LOADED BY CBI 0% ALL
8 INCORRECTLY SUPPLIED BY CBI 0% ALL
9 SALES MANAGEMENT INSTRUCTION 0% ALL
10 LATE DELIVERY BY CBI 0% ALL
11 WRONG DISCOUNT ALLOCATED BY CBI 0% ALL
15 SP NOT INDICATED ON ORDER 0% ALL
17 SHORT SUPPLIED BY CBI 0% ALL
20 NO STOCK AVAILABLE FROM CBI 0% ALL
23 FAULTY STOCK RETURNED 0% ALL
26 NOT ORDERED 0% ALL
31 ORDER DUPLICATED BY CBI 0% ALL
CBI-electric: low voltage
COMMERCIAL TRADING POLICIES
Document No: CBI-SA-SA-DPO-2015005-00-E Description: Return Goods Authority
Revision: E Page 2 of 3
Prepared by: J Viljoen Approved by: C Osborne (Approval signed on Register)
Issued by: Sales Issue Date: 03/08/2018
This electronic document is valid on 2021/06/14 when printed (Non-controlled when printed)
Copyright © 2018 by Circuit Breaker Industries (Pty) Ltd trading as CBI-electric: low voltage
All rights reserved. No part of this document may be reproduced, translated, stored in a retrieval system, or transmitted, in any form or 
by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the owner.
Step 3: The National Sales Manager will evaluate the completed QAF709 
documentation pack and determine whether a 10% handling fee will be 
charged with regards to reason codes 1, 10, 12 and 15.
Step 4: The QAF709 will be approved / declined by the National Sales Manager and 
communicated back to all relevant parties. If the QAF709 is approved, the 
customer will be informed whether or not a 10% handling fee will be charged. 
The customer will also be required to sign acknowledgement of such on form 
QAF708.
Step 5: On Approval of QAF709, customer will be instructed to return the products / 
goods back to CBI. The customer must return the approved goods within 7 
working days back to CBI, failure to do so will result in the original approval 
being cancelled. On receipt of the goods by CBI Dispatch stores, the RGA 
(Pink) will be completed and forwarded to finance for completion.
4. When NOT to apply 10% handling fee
Reason Code 1: 
• If the customer has not taken delivery of the products / goods.
• If the customer has taken delivery of the products / goods, but 
places an alternative order equal in value no later than 4 weeks after receipts of 
such products / goods.
• The Replacement Order must accompany the Pre-Request or 10% 
handling fee will be applied 
• All product / goods delivered will not be taken back by CBI if the customer has not 
raised a point of concern within 8 weeks after receipt of such goods.
• This is still governed by the Reason Code Table 1
Reason Code 3:
• If the customer has not taken delivery of the products / goods.
• All product / goods delivered will not be taken back by CBI if the customer has not 
raised a point of concern within 8 weeks after receipt of such goods.
Reason Code 4:
• If the customer has not taken delivery of the products / goods.
Reason Code 6:
• If the customer has not taken delivery of the products / goods.
• All product / goods delivered will not be taken back by CBI if the customer has not 
raised a point of concern within 8 weeks after receipt of such goods.
CBI-electric: low voltage
COMMERCIAL TRADING POLICIES
Document No: CBI-SA-SA-DPO-2015005-00-E Description: Return Goods Authority
Revision: E Page 3 of 3
Prepared by: J Viljoen Approved by: C Osborne (Approval signed on Register)
Issued by: Sales Issue Date: 03/08/2018
This electronic document is valid on 2021/06/14 when printed (Non-controlled when printed)
Copyright © 2018 by Circuit Breaker Industries (Pty) Ltd trading as CBI-electric: low voltage
All rights reserved. No part of this document may be reproduced, translated, stored in a retrieval system, or transmitted, in any form or 
by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the owner.
Reason code 23 – Local SA
• When not apply 10% handling Fee
• Products within Warrantee that are deemed faulty by a Customer within the 
borders of SA, will be evaluated and tested by CBI qualified personnel and 
Feedback will be provided to the respective Customer. One of the following 3 
outcomes will be in initiated, depending on the investigation:
• 13.1. Product Replacement - 0%
• 13.2 Credit Note (if Customer no longer requires product) -0 %
• 13.3 Product return (No fault found) – 10 %
Exclusions
 Reason code 23 – Export Customers
• Products within warrantee that are deemed faulty by the Customer outside the 
boarders of SA will communicate such failure to the African National Manager or 
his representative. The National Manager will communicate the action to the 
Customer, the action to be taken as one of the following:
• Do not return product and keep the faulty till next visit
• In lure of one above, a Credit will be issued to the Customer. Return the product 
for Investigation and based on the findings, the following may be applied:
• Faulty product confirmed – Credit to be passed.
Exclusions 10%
• No fault found, Customer will be liable for all transportation cost, but may decide to 
not have product returned – CBI to dispose.
Important Note:
• No goods will be considered for credit if the invoice was raised for breakdown or 
call out purposes.